Privacy Policy

At Numra (numra.org), we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use our Turkish coffee reading services.

By using our website or purchasing a reading, you agree to the practices described in this policy.

1. Information We Collect

When you purchase or use our services, we may collect the following information:

• Full name — used to personalise your reading
• Date of birth — used as part of the energetic signature for proxy ritual readings
• Email address — used to deliver your completed reading and communicate with you
• Coffee cup photos — uploaded by you for the Direct Symbol method reading
• Personal questions and intentions — shared by you as part of the reading request
• Payment information — processed securely by Stripe. We do not store your card details on our servers.

2. How We Use Your Information

We use the information you provide solely to:

• Prepare and deliver your personalised Turkish coffee reading
• Communicate with you about your order (confirmation, delivery, follow-up)
• Process your payment securely via Stripe
• Improve our services based on general, non-identifiable feedback

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information, including:

• Secure SSL encryption on our website (https://)
• Payment processing via Stripe, which is PCI-DSS compliant
• Limited access to personal data — only the reader and necessary staff can view your order details

4. Data Retention

We retain your personal information only for as long as necessary to deliver your service and comply with legal obligations. Cup photos and personal questions are deleted from our systems within 30 days of reading delivery unless you request otherwise.

5. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing (stripe.com/privacy)
• WordPress / Hosting provider — website hosting and form submissions
• Email service provider — for delivering your reading and transactional emails

Each of these services has their own privacy policy and we encourage you to review them.

6. Cookies

Our website may use cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings at any time. We do not use cookies to track you across other websites or for advertising purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for us to use your data at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at the email address below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us so we can promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Numra

Website: numra.org

Email: contact@numra.org

This Privacy Policy was written for Numra (numra.org) and applies to all services offered through the website.